• How long does it take for an order to arrive?
    • This depends on the product ordered.  Most of our promotional items are shipped directly from our partners around the world to offer you the best quality and price. Your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way 🙂
  • How do I track my order?
    • After 48 hours of payment, we send you a shipping notification email with tracking details, you can track your order with the tracking number at our store.
  • I ordered 2+ items, but only received one… where’s my order?
    • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So, don’t panic if you don’t receive all of your items at once…they are on the way 🙂
  • Why have I not received any order confirmation details?
    • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 2-4 emails, including an order confirmation and a shipping notice once the item has shipped. If you believe you may have entered your email wrong please contact us and we will fix it for you.
  • What is your refund policy?
    • We offer a 100% Satisfaction Guarantee- which means we will refund your money if you are for any reason not satisfied with your order within the first 30 days of you receiving the items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Please read our detailed refund policy for further details
  • How do I contact you?
    • If you have any questions that are not on this FAQ page, please email us at support@kidzcountry.com where we will promptly get back to you!
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