Location: London – Department: Engineering

Duties/Responsibilities:

• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and non-technical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

• Bachelors degree in Computer Science or related field preferred.
• At least three years of experience in customer technical support highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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Location: London – Department: Marketing

Job brief

We are looking for a creative Copywriter to write clear and concise copy for ads, publications and websites. Your words will inform and engage target audiences.

Our ideal candidate is a team-spirited, skilled and imaginative writer with an eye for detail. If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.

Submit up to three writing samples, so we can get an idea of your best work. Feel free to include links to your content or portfolio in your application.

Responsibilities

• Write clear, attractive copy with a distinct voice
• Interpret copywriting briefs to understand project requirements
• Collaborate with designers, PR and other professionals on large- and small-scale marketing projects (e.g. email campaigns and landing pages)
• Conduct high-quality research and interviews
• Edit and proofread copy as needed
• Use SEO principles to maximize copy’s reach
• Source images and other content

Requirements and skills

• Proven experience as a copywriter or related role
• Knowledge of online content strategy and creation
• Excellent writing, editing and proofreading skills
• Experience with SEO
• Strong research skills
• Creativity
• Collaborative spirit
• Excellent time-management and organizational skills
• BSc/BA in marketing, English, journalism or related field

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Location: London – Department: Support

Job Summary:

The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned is preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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Location: London – Department: Application Development

We are looking for a skilled mobile developer with prior developing experience to create and maintain mobile applications for Android, iOS, and Windows devices. The mobile developer’s responsibilities include researching UI and UX trends, updating current applications, and working with colleagues to brainstorm innovative ideas for new applications.

To be successful as a mobile developer you must combine your knowledge of UI and UX with insight into the latest technology in mobile applications.

Responsibilities:

• Create and maintain mobile applications.
• Keep abreast of the latest technology for mobile applications.
• Work with computer engineers to brainstorm new applications.
• Create UI tests to source analytics.

Requirements:

• A bachelor’s degree in computer science or information systems.
• Proficient knowledge of relevant computer languages for Android, iOS, and Windows devices.
• A portfolio of applications you have created or contributed to.
• Ability to multitask.
• Excellent interpersonal skills.

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